I really enjoy consulting and coaching executives and other professionals, because it allows me to make a difference in the lives of others. There's nothing like that moment when their eyes widen and they say "I get it!" or "That's cool!"
I also get to experience this same thing with students in my
Intro to Robotics course. This course isn't just a bunch of computer science geeks doing geeky things: I use it to prepare my students to work well, both in their personal and professional lives, by teaching them essential life skills.
I know teaching life skills through robotics sounds far-fetched, so I'm going to prove it below.
In this course, one of the exercises I teach is the After-Action Review. This consists of five questions:
1.
What was supposed to happen? 2.
What actually happened? 3.
Why did it happen? 4.
What did we learn? 5.
How can we do better next time? On Monday, as I lead them through an After-Action Review, I wrote the answers to the final question on the board (as you can see on the left). The action under review was the students' preparation for their final in-class competition (which involved designing and building a robot in teams), but the answers they came up with also translate to work and life in general.
Note that these are
not in order of importance or priority. They're all lessons learned. Here's what my students had to sayplus applies to best practices for life:
Continue Reading "Best Practices for Robotics Competitions, Work, and Life in General" »
My first paid consulting job convinced me that technology would solve all our problems. Over 30 years ago, I was writing flight-planning programs with a 1-kilobyte* programmable calculator, and it was incredible: calculations that took hours by hand were done in a few minutes.
What I didn't see then was the whole picture. Technology is (and always has been) only part of the equation. My client and I had to put our knowledge together: his knowledge of the math needed for flight-planning, and my knowledge of how to write that into a program.
What I've discovered is that machines can never do our thinking for us – even though advertisers have been claiming they can for decades. Exhibit A:
"Its vacuum tubes will make up your mind for you far faster than your gray matter can." Somehow I'm reminded of modern ads claiming that technology can decide what's important to you.
What I found out
During my graduate research on how people work. I saw that even people with the best technology could work very ineffectively. At the same time, some people could use outdated equipment – even as simple as pen and paper – and create great value for their organization. Obviously, technology alone didn't make people better workers.
It became clear that technology is useless if people don't know how to work with it – and more importantly, use it to work together.
Based on my experience and research, I came up with this equation as a model for the effectiveness of individuals and teams:
Value (V) = Knowledge (K) x Methodology (M) x Technology (T)
Technology is literally only part of the equation. There are two other factors:
- Methodology: the habits, rules, and practices that people follow to get work done. In other words, how people work.
- Knowledge: what you know, who you know, and what they know
Let me go back to the flight-planning example:
- K = my client's knowledge of the mathematics needed for flight-planning
- M = my process for translating that math into programs
- T = the 1-kilobyte programmable calculator
Without all three, our operation wouldn't have worked and I would've been out of a job.
A kindred spirit
I was delighted to come across a very insightful article that Mark Mortensen of INSEAD recently wrote for the Harvard Business Review: "Technology Alone Won't Solve Our Collaboration Problems." He emphasizes "a simple truth: it’s not what technology you’ve got, but how you use it" and includes three specific examples of how to work more effectively with today's technology.
I'm glad to find someone who recognizes "it’s less important which technology you choose and more important that you align it with how people do work." Mortensen acknowledges the importance of method and knowledge as well as technology. See here for his article.
Three factors to success
The interaction of knowledge, methodology, and technology is critical to any organization's success and the value of any individual's work. This is what I've brought to my consulting clients over my decades in the field, and I've clearly seen the results: it works.
To share your thoughts on this topic, connect with me on social media (below). When you're ready discuss how I can help you and your organization manage the balance of KMT, click "Contact" in the upper-right. I'd love to chat!
Best,
Eric
@EricMack
LI: Eric Mack
*For the younger crowd: 1 kilobyte is about 1/16,000,000 of the memory of a standard iPhone 6.
Image credit:
"Buy a Brain" image by DigiBarn [CC BY-NC 3.0 (http://creativecommons.org/licenses/by-nc/3.0/)]. Changes made: image rotated clockwise 1 degree; article text cropped out; additional border coloring added. Scanned by DigiBarn from Popular Science, May 1949. Link to original image: http://www.digibarn.com/collections/mags/popsci-may-1949/brain1.jpg
I've been working with electronic messaging (email, etc.) in one form or another for over 30 years. Back in 1992, I (successfully) sold a server-software product that promised to help people deal with the "flood" of 40 emails a day! Much of my executive coaching business has revolved around helping professionals manage their email (many receive up to 400 a day).
I've had a front-row seat to the rise of email along the whole way. For many people, it's grown into a monstrous beast. A couple years ago, McKinsey & Company found that workers spend up to 28% of their day writing and reading emails. Inboxes fill up over lunch breaks. We're all guilty of being to quick to send to others whose email is just as out-of-control as ours.
I think that's at least half of the issue: who's
creating the problem. I also think we can definitely find ways to address this together.
Continue Reading "Email is not the problem. Lack of agreement on how to use it is." »
The other day, I came across a blog post from a long-time Notes/Domino application developer. A "decent number of users" at his workplace are about to be migrated from Outlook to Notes 9.
Why would this ever happen, since so many people seem to like Outlook better than Notes? Does the migration even matter?
Honestly, I don't think these switches matter nearly as much as many people think they do (Microsoft's drum-beating notwithstanding). Here's why: many companies have migrated to Outlook after their employees have screamed to kill Notes (or, more often, after they were bought by an Outlook company), and you know what happened?
Continue Reading "Moving from Outlook to Lotus Notes (or vice versa)? It might not actually matter, and here's why" »
It's because you're working like it's still the Industrial Age, not like it's 2015.
In other words, you're using an outdated definition of what it means to be productive:
Productivity Noun
[obsolete]
1. The process of producing more output with less input: "working harder."
[modern]
2. The art of accomplishing more with less time and less energy, achieved by learning new ways of doing things.
Which one would you rather use?
Continue Reading "Why you don't have time to save time" »
