If Jon's remarks about Lotus Notes are based on the UI, then compared to some stunning web sites and applications I have seen, I could see where he might reach that conclusion. Notes isn't the most beautiful UI, but it's getting better and I don't use Notes for the UI anyway. I use Lotus Notes to create value - value for myself, my team, and my company.
While I'm always envious of the latest eye candy that I see from Apple, I'm more interested in what the application will DO for me on an ongoing basis. I love shiny things and cool user interfaces and shiny baubles but not as much as I like tools that work really well. For me, Notes is about being productive and getting things done.
While I thoroughly enjoy the latest UI features of Notes 8.5.1 that the Lotus Notes UX team has provided, truth be told I could easily go back several versions of Lotus Notes and still be almost as productive. (In fact, when I demo eProductivity to enterprise clients I will often do just that - I will downgrade my Notes from 8.5x to 6.5x and show that I can still be productive and stay on top of my game.) The Lotus Notes UX team has done an awesome job at enhancing the visual and usability elements of the Notes user experience, but it's the ability of Notes to facilitate how we communicate and collaborate that really shines for me.
Still, we have this differing viewpoint from Jon, which makes me wonder how Jon's experience differs from mine. Is he using a really ancient version e.g. Notes 4, 5, or 6? Did he get any training in how to maximize his use of Notes? Perhaps he has access to some really cool technology that makes Notes pale in comparison? As an IBMer, I would expect that he has access to some of the finest technology and people that can help him. If not, I'd be willing to do my part and help. I'd really like to help him convince himself that Lotus Notes doesn't really suck.
Productivity expert, David Allen had this to say in an comment thread on Ed Brill's blog:
Ed, as Eric wrote in his blog post and as I have said for years, most folks simply don't understand the power of what Notes can do for them. I'm constantly amazed when I'm in companies that use Notes that the average person has no idea of the power of what they have, which is probably why they complain or whine and pine for something bigger and better. I think there's a large segment of the market that doesn't even know Notes still exists (or is thriving).
I won't speculate further on the reasons for Jon's comment today. It's clear that he's not happy about having to use Notes at work. I wish I could change that - I love giving people a new outlook on Notes.
In any case, Jon has a blog and he appears to focuses on design so perhaps he will write a post to share his Notes experience with us so we can all learn more. I hope so.
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